Kiko Milano – Beauty Retailer

Apricot

Kiko Milano are hiring a Beauty Adviser.

The Beauty Advisor is our KIKO Ambassador responsible to drive customer experience, sales and business KPIs in line with the KIKO Brand Strategy.

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
– Deliver outstanding service by engaging, connecting and servicing all visitors with the right behaviour (attitude, outfit and make-up look in line with KIKO standards).
– Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)
– Satisfy Customer’s needs with cross-selling products.
– Completion of all BeKIKO dossiers, quizzes and training elements
– Update Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).
– As a full-time employee you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.

PROCEDURES & POLICIES EXECUTION
Guarantee that store is compliant with all KIKO standards
– Guarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.
– Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store) and quality standards of KIKO Customer Care.
– Guarantee the constant updating on market trends.